Cancel or change an appointment

Log in to your customer portal and click on ORDERS, you must go through the different steps of the process in order to confirm the order. If the order is not confirmed at step 7, it will not be sent to customer service. As soon as the confirmation is done, you will receive a confirmation by email. within you will have an invitation to add the appointment to your Google calendar. You will also have indications of how to prepare the home for the shooting. 

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If at any time, you need to change or cancel the appointment, you can do so before 5PM the day before your appointment. After this time, you will need to contact your photographer directly. Fees may apply.

ORDER MENU

Select the order you need to change. Once you are in the order you can click on the option. Select  EDIT THIS ORDER

I will open the same view of the scheduling process, Navigate through Steps to do any modification you need to do.

** If you add an option that your photographer do not offer, you will be warned that the OPTION WILL BE REMOVED FROM YOUR ORDER.

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