How do I get help?

Important!

Please note that we use  hello@urbanimmersive.com for communication, please make sure your email application does not block or mark as SPAM, emails from this email address.

Sunsetting support@tourbuzz.net and info@tourbuzz.net

Starting on September 1st we will no longer be responding to emails that are sent to support@tourbuzz.net or info@tourbuzz.net. Please save hello@urbanimmersive.com and write to us any time for the same great level of support. Or, for an even better way to get help, read on to see how to use our in-app Support Beacon!

For the most efficient way to get help, we recommend logging in to your account and making use of our Support Beacon. You can get help with two simple steps:

1
Log in to your account and click on the Support Beacon to open it. In the Tourbuzz App, you'll find the Support Beacon at the bottom right of every page:


In the Business Solution, it will be found in the top right of every page:


2
Search our extensive list of documentation to find answers to many of your questions:

If you're unable to find an answer to your question in our documentation, you can click on the Send a Message link, and then Click here to send us a message to contact us for assistance: 

The benefit of using the Support Beacon

By using the Support Beacon to contact us we are able to gather some additional context, insights into what you were doing, what tour you were working in, etc, prior to your outreach. This added context can often help us help you much more quickly!


An additional benefit of using the Support Beacon

Using the Support Beacon not only provides a way to search and read relevant support documentation, and to contact us if you need assistance -- it also provides you a way to view and update your previous conversations with us!

If you're away from your computer or just prefer email, you can always get in touch with us by writing to hello@urbanimmersive.com. 

Any conversations we have via email will also be viewable via the Support Bidget when logged in to your account (provided you wrote to us using the email address that is associated with the account you log in with).

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